Our Privacy policy

Last Updated: May 2021

This Privacy Policy describes how we collect, use, process, and disclose your information, including personal information, in conjunction with your access to and use of The Fitness Lab’s website, subscription services, and/or mobile applications. We may change or add to this Privacy Policy, so we encourage you to review it periodically. 

When this Privacy Policy mentions “thefitnesslabs.com,” “we,” “us,” or “our,” which is the company that is responsible for your information under this Privacy Policy (“Data Controller”).

If you see an undefined term in this Privacy Policy (such as “Thefitnesslabs.com Site(s)”), it has the same definition as in our Terms of Use.

Thefitnesslabs.com is located in Kuwait. Information collected on our website and applications is stored in the Kuwait; therefore, your information may become subject to Kuwait’s law. By using the Thefitnesslabs.com Site(s), you consent to the transfer of your data overseas and across borders, and from your country or jurisdiction to other countries or jurisdictions around the world. The laws governing data in your home country may differ from those in the countries to which data is transferred. By accessing and using our website and mobile applications, you consent to the transfer of your data in this manner.



  1. Information You Provide to Us


  1. Information that is necessary for the use of Thefitnesslabs.com’s website and/or mobile applications.


We ask for and collect the following personal information about you when you use Thefitnesslabs.com’s website or mobile applications, which is necessary for the performance of a contract between you and us (for example, placing an order or enrolling in a subscription program) and to allow us to comply with various legal obligations. Without this information, we may not be able to provide you with all of the requested services.

  • Account Information.   When you sign up for a Thefitnesslabs.com account, via our website or mobile applications (collectively, your “Thefitnesslabs.com Account”), we require certain information such as your first and last name, e-mail address, username, and password. If you choose to register by using a third-party account (such as your Facebook account), please see “Information We Collect from Third Parties” below. You may also provide optional information as part of your Thefitnesslabs.com profile, including additional contact information, location, etc.
  • Order Information.   When you place an order on our website or sign up for a subscription service, we may request that you provide additional information such as your billing and shipping addresses and phone number.
  • Payment Information.   To facilitate processing of payments on our website, we require you to provide certain financial information (for example, your credit card number).
  • Communications with Thefitnesslabs.com.  When you communicate with Thefitnesslabs.com via our website or mobile applications (for example, for customer service inquiries), we collect information about your communication and any information you choose to provide.
  • Essential Cookies.   Certain tags or cookies are necessary in order for Thefitnesslabs.com’s Site(s) to operate correctly. These essential cookies are further described in our Cookies Policy


  1. Information you choose to provide to us.


You may choose to provide us with additional personal information in order to obtain a better user experience when using the Thefitnesslabs.com Site(s). This additional information will be processed based on your consent or Thefitnesslabs.com’s legitimate interests, as specified below:

  • Additional Profile Information.   You may choose to provide additional information as part of your Thefitnesslabs.com profile, such as gender, first and last name, preferred language, username, personal description, photographs, videos, health statistics, health goals, etc. This information, if you choose to provide it, will be part of your public profile page and will be publicly visible to others.


  • Other Information.   You may otherwise choose to provide us information when you fill in a form, conduct a search, update or add information to your Thefitnesslabs.com Account or profile, respond to surveys, post to community forums or on product reviews, participate in promotions, or use other features on the Thefitnesslabs.com Site(s). This information is processed based on your consent. 
  1. Information We Get from Your Use of Our Site(s) and Services

When you use Thefitnesslabs.com’s Site(s), we automatically collect information, including personal information, about the services you use and how you use them, such as information about how you use or interact with our website and mobile applications, view or interact with our ads and content, and information about your computer or mobile device. This information may include:

  • Usage Information.   We collect information about your interactions with our website and mobile applications such as the pages or content you view, your searches, and other actions on Thefitnesslabs.com’s Site(s).
  • Device Information.   We automatically collect device information when you access our website or mobile applications, even if you have not created a Thefitnesslabs.com account or logged in. That information includes, among other things: your IP address, operating system version, device type, system and performance information, and browser type. Additionally, certain services include a unique application number. This number and information about your installation may be sent to Thefitnesslabs.com when you install or uninstall a certain service or when a service periodically contacts our servers, such as for updates.
  • Log Data.   Like most websites today, our web servers keep log files that record data each time a device accesses those servers. The log files contain data about the nature of each access, including IP addresses, internet service providers, files viewed on our website, operating system versions, device type, and timestamps.
  • Local Storage.   Thefitnesslabs.com may collect and store information – including personal information – locally on your device using mechanisms such as browser web storage and application data caches. 
  • Location Information.  When you use our services, we may collect information about your precise or approximate location as determined through data such as your IP address or mobile device’s GPS to offer you an improved user experience for things such as personalized content, language preferences, advertising, or search results. Most mobile devices allow you to control or disable the use of location services. Most likely, these controls are located in the device’s settings menu; however, if you have questions about how to disable your device’s location services, we recommend you contact your mobile service carrier or your device manufacturer. Thefitnesslabs.com may also collect this information even when you are not using our apps if this connection is enabled through your settings or device permissions.
  • Cookies and Similar Technologies.   Thefitnesslabs.com may set and access cookies on your computer. We may also set and access device identifiers which may include your IP address, user agent information (e.g., browser version, OS type, and version), and device-provided identifiers. Thefitnesslabs.com also lets other trusted businesses use cookies or similar technologies for advertising, analytics, and research purposes on some of the Thefitnesslabs.com Site(s). If you would like more information about this practice and to know your choices about not having this information used by these companies, visit http://networkadvertising.org/ or review our Cookies Policy or your Privacy Settings located in the Thefitnesslabs.com footer or mobile application settings.
  • Payment Transaction Information.   Thefitnesslabs.com, or its third-party agents, collects information related to your payment transactions through our website or mobile applications, including the payment instrument used, date and time, payment amount, payment instrument expiration date, and billing post code; PayPal , Amazon Pay e-mail address or Stripe (if such payment method is used); your address; and other related transaction details. This information is necessary for the adequate performance of the contract between you and Thefitnesslabs.com for provision of payment services.
  1. Information We Collect from Third Parties 

Thefitnesslabs.com, or its third-party agents, may collect information, including personal information, that others provide about you when they use Thefitnesslabs.com’s Platform(s), or obtain information from other sources and combine that with information we collect through Thefitnesslabs.com’s Site(s). We do not control, supervise, or respond for how the third parties providing your information process your personal data, and any information request regarding the disclosure of your personal information to us should be directed to such third parties.

  • Third-party Services.   If you link, connect, or login to your Thefitnesslabs.com account (desktop or mobile) with a third-party service (e.g., Facebook), the third-party service may send us information such as your registration and profile information from that service. This information varies and is dependent on the privacy policies or settings for those accounts.
  • Advertising Partners.  Online advertisers or third parties may share information with us to measure, report on, or improve the performance of ads on the Thefitnesslabs.com Site(s), or to determine what kinds of ads to show you on or off the Thefitnesslabs.com Site(s). You can adjust whether we receive information from our advertising partners in your Privacy Settings located in the Thefitnesslabs.com footer or mobile application settings. 
  • Other Sources.   To the extent permitted by applicable law, we may receive additional information about you, such as demographic data or fraud detection information, from third-party service providers and/or partners, and combine it with information we have about you. For example, we may receive fraud warnings from service providers for fraud prevention and risk assessment efforts. Additionally, we may receive information about you and your activities on and off the Thefitnesslabs.com Site(s) through partnerships, or about your experiences and interactions from our partner advertising networks.




Thefitnesslabs.com (or our third-party agents) uses, stores, and processes information, including personal information, about you to provide, understand, improve, and develop Thefitnesslabs.com’s Site(s), create and maintain a secure environment, and comply with our various legal obligations.

  1. Provide, Improve, and Develop Thefitnesslabs.com’s Site(s) and Services

We use the information we collect to provide, improve, and develop Thefitnesslabs.com’s Site(s) by, for example:

  • Enabling you to access and use Thefitnesslabs.com’s Site(s) (e.g., website and mobile apps);
  • Operating, protecting, improving, and optimizing Thefitnesslabs.com’s Site(s), services, and experience, such as by performing analytics and conducting research, part of which may include contacting you via the contact information you have provided to us;
  • Offering you a personalized experience by, among other things, ranking search results or showing customized ads based on your searches and preferences;
  • Contacting you via contact information you have provided to us regarding order information, subscription status, or other Thefitnesslabs.com Account related questions or support;
  • Enabling you to access and use our payment services (e.g., PayPal, MyFatoorah, Stripe,etc.) to place orders or sign up for subscriptions;
  • Providing customer service via convenient avenues, such as chat; and
  • Sending you service or support messages.
  1. Create and Maintain a Secure Environment

We use the information we collect to ensure Thefitnesslabs.com’s Site(s) are secure by, for example:

  • Detecting and preventing fraud, spam, abuse, security incidents, and other harmful activities;
  • Conducting investigations and risk assessments;
  • Verifying or authenticating information or identifications provided by you;
  • Conducting checks against databases and other information sources;
  • Complying with our legal obligations;
  • Resolving disputes with any of our users and enforcing our agreements with third parties; and
  • Enforcing our other policies, such as our Terms of Use, and various other policies.
  1. Provide a Personalized Experience and Improve Our Advertising and Marketing

We use the information we collect to provide a custom user-experience through things such as:

  • Sending promotional messages, marketing, advertising, and other information that may be of interest to you, unless you indicate a preference to opt-out of receiving these communications (you can opt out of marketing communications at any time by clicking on the “unsubscribe” link in such e-mails);
  • Personalizing, measuring, and improving advertising to be more tailored to your interests in products, training programs, content type, etc.; and
  • Administering referral programs, rewards, surveys, sweepstakes, contests, or other promotional activities or events sponsored or managed by Thefitnesslabs.com or its third-party business partners.




We work with various third-party partners who help us provide and improve our products and services. We don’t sell any of your information to anyone, and we never will. We also impose strict restrictions on how our partners can use and disclose the data we provide. We have summarized how we share the information we collect below.


  1. With Your Consent


We may share your information at your direction or as described at the time of sharing, such as when you authorize a third-party application or website to access your Thefitnesslabs.com Account.

  1. Compliance with Laws, Responding to Legal Requests, Preventing Harm, and Protection of Thefitnesslabs.com’s Rights

Thefitnesslabs.com may disclose your information, including personal information, to courts, law enforcement, or governmental authorities, or authorized third parties, if and to the extent we are required or permitted to do so by law or if such disclosure is reasonably necessary to: (i) comply with our legal obligations; (ii) comply with legal process and to respond to claims or demands asserted against Thefitnesslabs.com; (iii) respond to verified requests relating to a criminal investigation or alleged or suspected illegal activity or any other activity that may expose us, you, or any other of our users to legal liability; (iv) to enforce and administer our Terms of Use or other agreements; (v) protect the rights, property, or personal safety of Thefitnesslabs.com, its employees, or members of the public.

  1. Service Providers

Thefitnlesslabs.com uses a variety of third-party service providers to help us provide services related to the Thefitnesslabs.com Site(s) and our services. Service providers may be located inside or outside of the European Economic Area (“EEA”) or the United Kingdom (“UK”). For example, services providers may help us: (i) conduct fraud prevention and risk assessments; (ii) perform product development, maintenance, and debugging; (iii) provide customer service, advertising, payment, and transactional services; (iv) help us track website analytics, such as conversion and traffic metrics; and (v) verify information against public databases.

Thefitnesslabs.com may need to share your information, including personal information, in order to ensure the adequate performance of our contract with you (e.g., name and billing address to complete a transaction and ship your order). 

We enter into confidentiality and data processing terms with third-party service providers to ensure they comply with high levels of confidentiality and best practices in privacy and security standards. 

  1. Aggregated Data, Analytics, and Advertising Partners


Thefitnesslabs.com may share aggregated information (i.e., information about our users that we combine so that it no longer identifies or references an individual user) and other anonymized information for regulatory compliance, industry and market analysis, demographic profiling, marketing and advertising, and other business purposes. We also provide aggregated statistics and insights that help our vendors and partners understand how people are engaging with their content, listings, products, and other content on the Thefitnesslabs.com Site(s).

Thefitnesslabs.com also provides advertisers and product vendors with reports about the kinds of people seeing their ads and how their ads are performing on Thefitnesslabs.com’s Site(s); however, we do not share information that personally identifies you (e.g., information such as your name or e-mail address that by itself can be used to contact you or identifies who you are) unless you give us permission.


  1. Social Media Platform(s)

Where permissible according to applicable law (and in accordance with your privacy settings), Thefitnesslabs.com may use certain limited personal information about you, such as your e-mail address, to hash it and to share it with social media Site(s), such as Facebook or Google, to generate leads, drive traffic to our Site(s), or otherwise promote our products and services or Thefitnesslabs.com’s Site(s). These processing activities are based on our legitimate interest in undertaking marketing activities to offer you products or services that may be of interest to you. The social media Site(s) with which we may share your data are not controlled or supervised by Thefitnesslabs.com; therefore, any questions regarding how your social media platform service provider processes your personal data should be directed to such provider.

If you are within the EEA or the UK, please note that you may, at any time, opt out of this data processing by unchecking “Social Media and Advertising” cookies in your Cookie Settings. 

  1. Linked Third-party Accounts

You may link your Thefitnesslabs.com Account with your account at some third-party social networking services, such as Facebook. When you create this link, the limited information you provide to us from the linking of your accounts may be stored, processed, and transmitted by Thefitnesslabs.com. The publication and display of information that you provide to Thefitnesslabs.com through this linkage is subject to your privacy settings and authorizations on the Thefitnesslabs.com Site(s) and the third-party website. We only collect your information from linked third-party accounts to the extent necessary to ensure the adequate performance of our contract with you, or to ensure that we comply with applicable laws, or with your consent. 


  1. Business Transactions

If Thefitnesslabs.com undertakes or is involved in any merger, acquisition, corporate reorganization, sale of assets, bankruptcy, or insolvency event, then we may sell, transfer, or share some or all of our assets, including your information in connection with such transaction or in contemplation of such transaction (e.g., for due diligence purposes). In the event your information will be subject to a different privacy policy, we will notify you before such event. 




The Thefitnesslabs.com Site(s) may contain links to third-party websites or services, such as third-party integrations or third-party branded services. Thefitnesslabs.com does not own or control any of these third-party partners and when you interact with them, you may be providing information directly to the third-party providers, Thefitnesslabs.com, or both. These third-party providers will have their own rules about the collection, use, and disclosure of information. We encourage you to review the privacy policies of the other websites you visit. 




We are continuously implementing and updating administrative, technical, and physical security measures to help protect your information against unauthorized access, loss, destruction, or alteration. Some of the safeguards we use to protect your information include firewalls and data encryption; compliance certifications (e.g., annual re-certification of compliance with Payment Card Industry’s Data Security Standards); information access control; and thorough security and breach response policies and procedures. In the event of any actual or suspected unauthorized use of your Thefitnesslabs.com account, please contact us following the instructions in the “Contact Us” section below.




If you hold an account with Thefitnesslabs.com, we do not delete the data in your account, unless we receive a request from you to do so. You are responsible for the control and time periods for which you retain this data. There are controls in your account where you can delete data. Otherwise, we keep information only so long as we need it to provide the Thefitnesslabs.com Site(s) to you and fulfill the purposes described in this Policy, including our Terms of Use. When we no longer need to use your information and there is no need for us to keep it to comply with our legal or regulatory obligations, we’ll either remove it from our systems or depersonalize it so that we can’t identify you. 




Use of Thefitnesslabs.com’s Platform(s) is not intended for and may not be used by individuals under the age of 16 (or under a lower age if permitted by the laws of their residence). Thefitnesslabs.com does not knowingly collect personal data from minors or allow them to register accounts. If it comes to our attention that we have collected personal data from a minor, we may delete this information without notice.



Thefitnesslabs.com acknowledges your right to access your personal data. Whenever you use our services, we aim to provide you with access to your personal information. If that information is wrong, we strive to give you ways to update it quickly or to delete it – unless we must keep that information for legitimate business or legal purposes. When updating your personal information, we may ask you to verify your identity before we can act on your request.

We may reject requests that are unreasonably repetitive, require disproportionate technical effort (e.g., developing a new system or fundamentally changing an existing practice), risk the privacy of others, or would be extremely impractical (for instance, requests concerning information residing on backup systems). Where we can provide information access and correction, we will do so for free, except where it would require a disproportionate effort. 

We aim to maintain our services in a manner that protects information from accidental or malicious destruction. Because of this, after you delete information from our services, we may not immediately delete residual copies from our active servers and may not remove information from our backup systems.


  1. Right to Know and Access Your Personal Information.

You may submit a verifiable request for information regarding the: (a) categories of personal data we collect, use, or share; (b) purposes for which categories of personal data are collected or used by Thefitnesslabs.com; (c) categories of sources from which we collect personal data; and (d) specific pieces of personal data we have collected about you.

  1. Right to Equal Service.

Thefitnesslabs.com will not discriminate against you if you exercise your privacy rights.

  1. Right to Delete Your Personal Information.

You may submit a verifiable request to close your account and we will delete personal data about you that we have collected.

  1. Right to Request That Your Personal Information Not Be Sold.

You may submit a verifiable request to a business that such business not sell your personal data. Thefitnesslabs.com does not sell the personal data of our users or customers. 


  1. Customers Located in the EEA AND UK

Notwithstanding the above, customers located in the EEA and the UK may exercise any of the rights described in this section by utilizing our online webform for GDPR Rights Requests. Please note that we may ask you to verify your identity before taking further action on your request. 

  1. Rectification of Inaccurate or Incomplete Information


You have the right to ask us to correct inaccurate or incomplete personal information concerning you (and which you cannot update yourself within your Thefitnesslabs.com account).


  1. Data Access and Portability


In some jurisdictions, applicable law may entitle you to request copies of your personal information held by us. You may also be entitled to request copies of personal information that you have provided to us in a structured, commonly-used, and machine-readable format, and/or request us to transmit this information to another service provider (where technically feasible). 


  1. Data Retention and Erasure


We generally retain your personal information for as long as is necessary for the performance of the contract between you and us and to comply with our legal obligations. If you no longer want us to use your information to provide the Thefitnesslabs.com Site(s) to you, and subject to Thefitnesslabs.com’s legitimate interest exceptions, you can request that we erase your personal information and close your Thefitnesslabs.com account. Please note that if you request the erasure of your personal information:

  • We may retain some of your personal information as necessary for our legitimate business interests, such as fraud detection and prevention and enhancing safety.
  • We may retain and use your personal information to the extent necessary to comply with our legal obligations. For example, Thefitnesslabs.com may keep some of your information for tax, legal, and auditing obligations.
  • even after your account is deleted. However, attribution of such information to you will be removed. Additionally, some copies of your information (e.g., log records) may remain in our database, but are disassociated from personal identifiers.
  • Because we maintain the Thefitnesslabs.com Site(s) to protect from accidental or malicious loss and destruction, residual copies of your personal information may not be removed from our backup systems for a limited period of time.


  1. Withdrawing Consent and Restriction of Processing


Where you have provided your consent to the processing of your personal information by Thefitnesslabs.com, you may withdraw your consent at any time by changing your account settings, Cookie Settings, or by sending a communication to Thefitnesslabs.com specifying which consent you are withdrawing. Please note that the withdrawal of your consent does not affect the lawfulness of any processing activities based on such consent before its withdrawal. Additionally, in some jurisdictions, applicable law may give you the right to limit the ways in which we use your personal information, in particular, where (i) you contest the accuracy of your personal information; (ii) the processing is unlawful and you oppose the erasure of your personal information; (iii) we no longer need your personal information for the purposes of the processing, but you require the information for the establishment, exercise, or defense of legal claims; or (iv) you have objected to the processing pursuant to Section 11.6 and pending the verification whether the legitimate grounds of Thefitnesslabs.com override your own. 


  1. Objection to Processing


In some jurisdictions, applicable law may entitle you to require Thefitnesslabss.com not to process your personal information for certain specific purposes (including profiling) where such processing is based on legitimate interest. If you object to such processing, Thefitnesslabs.com will no longer process your personal information for these purposes unless we can demonstrate compelling legitimate grounds for such processing or such processing is required for the establishment, exercise, or defense of legal claim(s). 

Where your personal information is processed for direct marketing purposes, you may, at any time, ask Thefitnesslabs.com to cease processing your data for these direct marketing purposes by updating your Cookie Settings or utilizing our online webform for EU-GDPR or UK-GDPR Rights Requests. 


  1. Adjusting Your Cookie Preferences


For customers located in the EEA and UK, you may adjust your Cookie Settings at any time by taking the following actions:

  • If you are accessing our site via a desktop browser, you can adjust your Cookie Settings by clicking the “Cookie Settings” link in the Thefitnesslabs.com footer.

One important note is that if you do go this route, this might adversely impact your ability to use our services effectively. Enables cookies ensures a smoother experience when you use our Site(s) or mobile apps. For more information about the cookies we collect and management of your cookie preferences, visit our Cookies Policy. 




Thefitnesslabs.com reserves the right to modify this Privacy Policy at any time in accordance with this provision. If we make changes to this Privacy Policy, we will post the revised Privacy Policy on the Thefitnesslabs.com Site(s) and update the “Last Updated” date at the top of this Privacy Policy. If the changes are significant, we may also provide you with notice of the modification by e-mail or get your consent, as required by law. If you disagree with the revised Privacy Policy, you may cancel your Thefitnesslabs.com Account. If you do not cancel your account before the date the revised Privacy Policy becomes effective, your continued access or use of the Thefitnesslabs.com Site(s) will constitute acceptance of the revised Privacy Policy.





If you have questions about this Privacy Policy or Thefitnesslabs.com’s information handling practices, you may contact us at:


Attn: Sharq

Kuwait City


Or you may also contact us via e-mail .


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